Where Do We Deliver?
We deliver to all and any postal address around the world. However, at this time we do service deliveries to Nigeria and countries outside Nigeria. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with post code / zip code.
Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents DHL and PEACE will not be able to provide sign confirmation of delivery made in such cases.
To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
No deliveries are made on Saturdays and Sundays in most countries with 5 day work culture. Some times we can try to organize deliveries on Saturdays also on some extra cost on case to case basis.
Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.
We offer flat-rate shipping calculated based on the price of the item purchased. This means higher item price attracts lesser shipping whereas shipping charges increase with drop in item price. This applies for all single item orders. We also offer Free Shipping on all items over $199.
Unlike many other websites, we have a Special Shipping Offer, for customers who shop for more than 1 item per order. For every additional item added to bag, higher shipping prices are slashed by 50%, irrespective of the order of item addition. This means, now more number of items in your shopping bag will get you the benefits of lesser shipping charges.
These are general explanations. We know, at times it becomes confusing.
What’s more, shipping to any Nigerian address is absolutely free.
In case of cancellation, shipping discount will be recalculated for the remaining items as per shipping policy and shipping charge balance (if any) will be deducted from the refund amount.
Shipping Gifts to Nigeria
We take great pride in being able to offer FREE SHIPPING to any address in Nigeria to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to Nigeria, please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.
Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer’s risk. If the school’s warden does not accept your package or it is refused for any reason, Austin&partners will under no circumstances issue a refund or credit to the customer’s account, nor shall Austin&partners attempt re-shipment of the same order. For a special or preferred delivery date, the sender must mention the delivery date in the gift message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.
We ship all orders by fastest possible air courier services like DHL, PEACE etc and they deliver within 48-72 hours across Nigeria and countries outside Nigeria.
If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. Please write on email@example.com for more details.
If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
Please note that all the products will be shipped from Nigeria.
Austin&partners is shipping all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Austin&partners will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.
Shipment & Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. You may also check the same on our order status page.
Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
Address Change Request
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to firstname.lastname@example.org and the needful will be done.
Multiple Address Order
Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Austinandpartners. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
All products are first polythene packed then put in corrugated box. All orders are shipped by Ist class air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.
Time to Ship
For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.
It is advisable to email us with the item codes to get more accurate time to ship estimate.
We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.
What if Any Delays
Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.
If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.
VAT & Custom Duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
Types of Shipping
Standard Shipping usually takes 3-5 business days to deliver. If opted for Standard Stitching/UDesign, additional 3 working days are applicable on delivery time.
Ready to Ship Section
RTS offers a range that can be shipped within 1 business day, with standard delivery time applicable to it. Each category at Austinandpartners has the RTS section that gives you the comfort of placing quick orders. If opted for standard stitching/UDesign, additional 3 working days are applicable on standard delivery time. Look out for ‘Ready to Ship’ label on our home page and enjoy shopping with us.
Assured Delivery section offers to deliver your item in 3 business days at an additional cost. Hence, all Assured Delivery items need to be chosen from Ready to Ship section. If opted for Standard Stitching/UDesign, additional 2 days are added to your delivery time. This feature is available in selected countries only.
Billing Address & Shipping Address
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
What Happens if My Order is Lost in Transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at info@austin&partners.com
NOTE: WE EXPECT TO DELIVER ANY ORDER BETWEEN 5 – 15 WORKING DAYS FROM ORDER DATE. FOR INTERNATIONAL DELIVERY LOCATIONS, PLEASE GIVE EXTRA TIME DEPENDING ON CHOICE OF SHIPPING TYPE.